Support

Having a problem with MyBudget? Check the quick fixes below, then contact us if you still need help.

Support email: support-budget.app@logicalsolutionsinnovations.com
Typical response time: within 24–48 hours
Legal and privacy requests: support-budget.app@logicalsolutionsinnovations.com

Before you contact support

Quick fixes to try first

Check that you are on the latest version of MyBudget from the App Store.
Fully close the app (swipe it away in the app switcher) and reopen it.
Restart your iPhone.
Check your internet connection if you are having sync issues.
Read the Documentation for the specific screen you are using.

Include this in your email

Device model (e.g. iPhone 15 Pro) and iOS version
MyBudget version (found in Settings > Profile)
Which screen or feature the issue is on
Exact steps to reproduce the problem
What you expected vs what happened
Screenshot or screen recording if possible

Common issues

Receipt scan failed or extracted wrong amounts

Lay the receipt flat, ensure it is fully in frame, and avoid heavy shadows. If the AI extracts the wrong values, correct them manually on the confirmation screen before saving. Still getting bad results consistently? Email us with a photo of the receipt and we will investigate.

Transactions are missing after signing in on a new device

Cloud sync may still be running. Wait a few minutes and pull down on the transaction list to refresh. Make sure you are signed in with the same account (same Apple ID or email). If data is still missing after 10 minutes, contact support.

Location is not attaching to receipt scans

Check that MyBudget has location permission in your device Settings > Privacy & Security > Location Services > MyBudget. Set it to "While Using the App". If this is already set, try scanning again — location can take a moment to resolve in poor signal areas.

The app is crashing or very slow

Update to the latest app version from the App Store. Then restart your device. If crashes continue, email us with your device model, iOS version, and what you were doing when the crash occurred.

I want to delete my account and all data

Go to Settings > Profile > "Delete account & data". This permanently removes your account and all associated cloud data. For assistance, email support-budget.app@logicalsolutionsinnovations.com.